Shipping & Returns Policy
We do our best to quickly pack and ship your orders within 24-48 business hours. To keep our shipping prices down, all products are shipped via either UPS or USPS, depending on which method is less expensive. This is calculated by our warehouse based on shipping distance, weight, and package size. Sorry, we currently don't have a faster shipping option. Tracking information is emailed to you once your order is on its way.
Your products may be shipped from more than one location.
We try to keep your shipping cost as close to our actual costs as possible. We calculate your shipping cost based on your shipping region and the total weight of your order. Many of the items we carry are very light, so your shipping cost might be as low as $4.95. However, if you order heavy items like laundry detergent, this will raise the weight of your order, and also your shipping cost. If you want the details, see our shipping rate table at the bottom of this page.
Earth-Friendly Shipping Practices
Our products are shipped in packaging that uses recycled and compostable material whenever possible. Our truck fleet utilizes software programs to incentivize diesel fuel consumption reduction, and our shipping partner has an incentive program to encourage its employees to drive hybrid vehicles.
Our shipping partner's facilities are powered by solar energy, using some of the largest rooftop solar panel arrays in the country, and have already saved thousands of tons of greenhouse gas emissions.
Please inspect your shipment IMMEDIATELY upon arrival and let us know if there are problems. You must email firstname.lastname@example.org within 10 days of placing the order, for any of the following issues:
If you are shipped an incorrect item, let us know within 10 days of placing the order so we can send the correct item to you. We will let you know what to do with the incorrect item.
If you received a damaged or defective item, let us know immediately (within 10 days of placing the order) with a description of the damage and which items were damaged. We may ask for additional information from you (such as photos of the damage) or we may ask you to return the item. We will let you know. We will then have the item re-shipped to you. Any product defect issues past this 10 day period must be submitted directly to the manufacturer of the product.
Buyer's remorse: If you receive a product in good condition but decide you don't want it, you may return it at your expense. All returned Product(s) must be undamaged, in their original unopened packaging, and be able to be re-sold. We will charge a 15% restocking fee. You must contact us within 10 days of placing the order in order to arrange for a return authorization. We will then provide return instructions. Please note: the manufacturers of certain products will not allow us to accept the return of those products. We will let you know if this applies to any of the products you wish to return.
Any returned product that arrives at Lori's Earth Friendly Products warehouse used, opened or in poor condition will not be entitled to a refund. You will be notified of rejected returns via email, and may request that the products be sent to you at your expense, plus a service fee.
To report a problem, email email@example.com within 10 days of when you placed the order. In this email, please include the order number, the products, and the nature of the problem. Do not return a product unless you have a return authorization from us. Products returned to us without authorization will not be credited to your account.
Shipping Rate Table
The following table shows the shipping rates for an order with a total weight up to and including the given weight. For example, the shipping charge for an order with a total weight of 3.2 pounds to New Jersey would be $7.95.
Please note that a small amount of weight is added to the weight of the products to account for the packaging materials. You can see the total weight if you do a shipping estimate from your shopping cart.
AL, CT, DC, DE, FL, GA, IA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV
AZ, AR, CA, CO, ID, KS, LA, MS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY